Terms of Service

These Terms of Service govern your use of ManyOrdr on the website and mobile apps, including paid subscription plans. By creating an account, subscribing, or using the service, you agree to these terms.

ManyOrdr ("we", "our", "us") provides a software platform — including our website and mobile apps — that helps sellers manage Instagram campaigns, public shops, catalog and digital products, bookings, inventory, and customer orders. These Terms of Service ("Terms") apply to your access and use of ManyOrdr on any of those surfaces.

Acceptance

By signing up, subscribing to a paid plan, connecting Instagram, installing or using the ManyOrdr mobile app, or otherwise using ManyOrdr, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the service.

Eligibility

You must be at least 18 years old and able to enter a binding contract under applicable law. You must provide accurate account information and keep your login credentials secure, and you are responsible for all activity that takes place under your account.

You represent that you are not located in, under the control of, or a national or resident of any country or territory subject to comprehensive trade sanctions or embargoes enforced by the Reserve Bank of India or global authorities (including Iran, North Korea, Syria, Cuba, Russia, or the Crimea, Donetsk, and Luhansk regions).

The service

ManyOrdr lets sellers connect an Instagram professional account, whether Business or Creator, and build campaigns on their posts or Reels around trigger keywords. When a commenter uses one of those keywords, ManyOrdr can automatically send them a direct message and, where enabled, a public comment reply.

Paid plans include automated replies to people who message your Instagram account directly (cold DMs), including a greeting, optional menu buttons or nested options, optional follow prompts before showing a menu, and related follow-up messages you configure. Viewing and replying to those conversations from the dashboard Direct inbox, and to campaign conversations from Campaigns → Buyer DMs, is available on Commerce Pro.

Campaigns may deliver different kinds of offers. Catalog and product order form campaigns collect buyer details and orders for the physical or digital products you list in your shop or campaigns. Link campaigns share an external URL you provide, such as a website, checkout page, form, or other destination. File campaigns share a downloadable file you upload, such as a PDF, guide, or other digital asset. Where enabled, booking menus let buyers request appointments or services against the availability you configure.

You may use ManyOrdr through our website and through our mobile apps (including Android). The mobile app may show the same seller dashboard in an in-app browser view after you sign in, and may send transactional push notifications such as new-order alerts when you allow notifications on your device.

ManyOrdr provides software tooling to automate delivery of the message and link or file you configure. We may update, suspend, or discontinue any part of the service at any time, and we do not guarantee that it will run uninterrupted or error-free. We do not guarantee orders, sales, completed checkouts, or that every commenter or Instagram user will receive a message, tap a link, or place an order.

Instagram integration

ManyOrdr relies on Meta's and Instagram's APIs to function. By connecting your account, you authorize us to access and use your Instagram data as described in our Privacy Policy, solely to provide the features you've enabled. You remain responsible for complying with Meta's Platform Terms, Instagram's Terms of Use, and any related policies, and we are not responsible for outages, restrictions, or changes that Meta or Instagram impose which affect the service. You're also responsible for the content you post on Instagram and for any messages sent through your connected account, including automated campaign DMs, cold-DM auto-replies (greetings, menu responses, follow prompts, and related messages), and comment replies that ManyOrdr triggers on your behalf. You choose the auto-reply copy, menu options, links, and follow-prompt settings; ManyOrdr only sends what you configure, subject to plan limits and Instagram/Meta rules.

Bookings and appointments

Where enabled on your plan, ManyOrdr lets buyers request or book appointments and services through Instagram Automate menus and related booking flows you configure (including services, availability, and optional deposits or prepaid amounts collected through your connected payment gateway). Bookings may start as pending requests until you confirm or cancel them. You are solely responsible for your availability, pricing, service descriptions, deposits, cancellations, no-shows, and fulfilling confirmed bookings. ManyOrdr provides scheduling and request software only; we are not a party to the booking between you and the buyer and do not guarantee that any booking will be confirmed, attended, or paid.

Commerce shop modes and digital products

On Commerce plans you may sell physical/catalog products, digital products, or (on Commerce Pro) both, through your public shop and related order forms. A digital product is fulfilled by an external delivery link (URL) you provide — ManyOrdr does not host or store the digital file itself. Digital products require prepaid checkout through a connected payment gateway (for example Razorpay, PhonePe, Square, PayPal, or Stripe, where available on your market). Cash on delivery, manual UPI/QR, and seller payment-link “I’ve paid” confirmation are not available for digital items — buyers only receive the delivery link after the gateway verifies payment. After payment is verified, the buyer receives access to the external link you configured. You alone are responsible for the legality, ownership, licensing, availability, and content of every linked destination and digital product listing, and for keeping that link working.

Commerce shop mode lock. On the Commerce plan (not Commerce Pro), after you choose either digital-only or catalog/physical-only as your shop mode, that choice is permanent for that account and cannot be undone or switched later in the product. If you need both digital products and catalog products, you must use or upgrade to Commerce Pro (or another plan that allows both). Choosing a mode does not guarantee sales.

Meta / Instagram API risk and non-affiliation

ManyOrdr is an independent software tool and is not affiliated with, endorsed by, or sponsored by Meta Platforms, Inc. or Instagram. You acknowledge that automation relies on third-party APIs. We do not guarantee 100% message delivery, and we do not guarantee that a delivered message will produce an order. You must not use ManyOrdr to spam users or otherwise violate Meta's policies — including through cold-DM auto-replies, follow prompts, or menu buttons. We are not liable if Meta limits, blocks, suspends, or bans your Instagram account due to your automated campaign or messaging activity or violation of Meta's policies.

Seller responsibilities

As a seller, you're responsible for listing accurate product information, prices, and availability (including digital delivery links and booking services), and for fulfilling the orders and confirmed bookings placed through your campaign links, shop, and booking flows in a timely manner. Buyer inquiries, refunds, returns, and disputes are yours to handle directly with your customers, and you agree to comply with the laws that apply to your business, including consumer protection, tax, and e-commerce regulations in your jurisdiction. You also agree not to use ManyOrdr for fraud, spam, misleading campaigns, or the sale of prohibited goods. Buyers who place orders through your catalog campaign links are your customers; ManyOrdr facilitates the collection of that order on your behalf, but we are not a party to the sale between you and the buyer. ManyOrdr does not guarantee any number of orders, any sales volume, or that comments or DMs will convert into completed checkouts. A sent, queued, or expired message is not an order.

Links and files you share. If you run a link or file campaign, you alone choose, upload, host (where applicable), and control the external URL or file that ManyOrdr delivers to commenters. You are solely responsible for the legality, safety, accuracy, ownership, licensing, and content of those links and files, and for any promises, products, services, downloads, malware risk, copyright claims, or outcomes that result from someone opening your link or downloading your file. ManyOrdr does not review, endorse, verify, or host the destination of external links (beyond storing the URL you enter), and does not accept responsibility for seller-shared links or files. Recipients who receive those messages are interacting with your content, not a ManyOrdr offering.

User Content

You may upload, create, or send content through ManyOrdr, including product catalog images and details, campaign messages, comment replies, auto-reply menus, links, files, and other materials ("User Content"). You retain ownership of your User Content. You are solely responsible for it and for how you use ManyOrdr to store, display, publish, or send it — including on Instagram or other platforms you connect.

You grant ManyOrdr a non-exclusive, worldwide license to host, store, process, display, transmit, and distribute your User Content solely to operate and improve the service (for example, showing products in your shop, delivering campaign DMs, and storing order-related data).

You must not upload, send, link to, or promote User Content that:

• is illegal, fraudulent, or deceptive;
• is harassing, hateful, threatening, abusive, or otherwise offensive;
• involves pornography, sexual exploitation, or child sexual abuse material;
• infringes intellectual property, privacy, or other rights of others;
• promotes violence, weapons, drugs, or other goods or services banned by law or by Meta/Instagram (or other platforms you connect);
• contains malware, phishing, or attempts to bypass rate limits, quotas, or security controls; or
• otherwise violates these Terms, our policies, or applicable third-party platform rules.

We do not pre-screen all User Content and are not obligated to monitor it. We may, at our sole discretion and without prior notice, remove or disable User Content, restrict features, or suspend or terminate accounts if we believe content or use violates these Terms, harms users, creates legal risk, or is required by law or a platform (such as Meta). We may report illegal content to authorities where appropriate.

To report prohibited content or misuse, contact hello@manyordr.com. We will review reports in a commercially reasonable time.

Acceptable use

You agree not to use ManyOrdr to violate any law or infringe on anyone else's rights, to access other users' accounts or data without authorization, to reverse engineer, scrape, or overload our systems, to resell or sublicense the service without our written permission, or to send unsolicited, abusive, or spam messages through it, or to attempt to bypass rate limits, quotas, or other abuse controls. You must also comply with the User Content rules above for all catalog images, files, messages, links, and other materials you upload or send. We may suspend or terminate any account that violates these Terms.

Subscriptions and billing

ManyOrdr may offer a no-payment Free plan with limited features, and three paid subscription plans — Automate, Commerce, and Commerce Pro — with features, limits, and pricing in Indian Rupees (INR) or US Dollars (USD) depending on your selected billing region. Free plan eligibility, limits, and anti-abuse rules are described in the Free plan section below. Subscription payments, renewals, and one-time hourly boost purchases are processed securely via our payment partner, Razorpay. By subscribing, you authorize us and Razorpay to charge your selected payment method on a recurring basis, including any applicable taxes.

Payment processing. Your payment is also subject to Razorpay's terms and privacy practices. We do not store your full card, UPI, net-banking, or other payment credentials on our servers.

Once payment succeeds, your plan activates for the billing period shown in your dashboard, and the limits attached to your plan, such as the daily auto message allowance or products per campaign, apply for that period. Campaigns are unlimited on all plans. Each plan's auto message allowance is a daily pool equal to the advertised hourly rate times 24, and it resets at midnight in your account timezone (based on your selected country). Automated Instagram DMs count toward that pool (campaign order-link, link, or file DMs; cold-DM auto-replies such as greetings, follow prompts, and menu prompts; and order status update DMs where your plan includes that feature). Public comment replies, including out-of-stock replies, menu-button tap replies, and manual replies you type from the dashboard inbox, do not count. Automate and Commerce subscribers may also buy a one-time hourly boost that raises the advertised hourly rate — and therefore the daily pool — until the end of the current billing period; that purchase is charged once through Razorpay, does not renew, and does not extend the subscription. Upgrades can take effect immediately and may be charged on a pro-rata or full-cycle basis as shown at checkout, while downgrades generally take effect at the end of your current billing period unless we state otherwise. We issue payment receipts for successful charges, but unless a document explicitly says otherwise, these receipts are not GST tax invoices, and you remain responsible for your own tax compliance as a seller on the platform.

If a renewal payment fails, we may retry the charge, restrict access after a grace period, or suspend paid features until payment succeeds, and you remain responsible for any charge that does succeed on your payment method. We may also change plan prices or features over time; changes apply immediately to new subscriptions, and for existing subscriptions we'll provide notice through the dashboard or by email where required, with continued use after the effective date treated as acceptance of the new price.

Free plan

ManyOrdr may offer a no-payment Free plan with limited Instagram automation features. Free is a 14-day trial from the date you select it. Typical Free limits (which we may change over time and which are always shown on our pricing / choose-plan pages and in your dashboard) include a limited number of campaigns and a lifetime cap on unique Instagram contacts who message your connected Instagram account during that trial. Free ends when the 14-day window ends or when those contact or campaign limits are reached, whichever happens first. When Free ends, automated replies and related Free features may pause until you subscribe to a paid plan.

One Free activation per Instagram account. Free is available at most once for each Instagram professional account connected to ManyOrdr. If that Instagram account has already activated Free — or if a ManyOrdr seller linked to that Instagram account started a paid plan or promo trial without using Free — Free is no longer available for that Instagram account. This applies even if you create a new ManyOrdr login, use a different email, reconnect the same Instagram account, or delete and re-register.

Anti-abuse. Creating multiple ManyOrdr accounts, deleting an account and signing up again, rotating emails or phone numbers, or otherwise attempting to obtain Free more than once for the same Instagram account is prohibited. We may refuse Free activation, hide Free from plan selection, require a paid subscription, throttle or suspend automation, or terminate accounts that attempt to circumvent Free eligibility or other platform limits.

Deleting a Free account. If you delete a ManyOrdr account that is on Free, or that used Free and never upgraded to a paid plan, we remove your login, seller profile and dashboard data, Instagram access tokens, products, campaigns, DM logs, and related shop data as described in our Data Deletion policy. To prevent Free abuse, we retain an irreversible cryptographic hash of the Instagram account identifier together with related eligibility flags. The raw Instagram account ID is not kept after deletion. Those retained records do not restore your deleted shop or dashboard access; they only prevent Free from being claimed again on the same Instagram account. Choosing a paid plan or promo trial without Free similarly marks Free as unavailable for that Instagram account.

After Free. When Free ends, or if Free is not available for your Instagram account, you may subscribe to Automate, Commerce, or Commerce Pro as described in Subscriptions and billing.

Plan limits, auto messages, and abuse controls

Each paid plan — Automate, Commerce, or Commerce Pro — includes feature access and usage limits shown on our pricing pages and in your dashboard. Automate covers Instagram comment → DM automation, DM auto-reply, inbox replies, and Instagram bookings (paid deposits require Commerce or higher). Commerce adds a shop (catalog or digital mode), paid bookings, order status DMs, and analytics; Commerce Pro adds both listing kinds, higher volume, CSV export, and logistics where available. Two different kinds of limits apply.

All plans allow unlimited campaigns. Product-per-campaign capacity (where your plan includes commerce) is an account capacity cap for your active plan, not a monthly allowance that resets on renewal. When your subscription renews, that product capacity stays the same; renewal does not increase it. Creating, pausing, or replacing campaigns does not by itself reset your daily auto message usage.

Each paid plan also includes a daily auto message allowance. That pool equals the advertised hourly rate times 24 and resets at midnight in your account timezone, not on your billing anniversary and not when you create new campaigns. Each automated Instagram DM counts as one toward the daily pool: campaign DMs (including order-link, link, or file DMs), cold-DM auto-replies (including greetings, follow prompts, and menu prompts), and order status update DMs where your plan includes that feature. Public comment replies — including out-of-stock replies — do not count. Replies sent only because a buyer tapped a menu button also do not count toward the daily pool. Manual replies you type and send from the dashboard Direct inbox or Campaign Buyer DMs inbox do not count. Graph reads and other non-send actions do not count. DM auto-reply menu size (how many top-level buttons and nested options you may configure) is limited by plan, as shown in Settings → Auto-reply; Instagram's Back / main-menu control is added by us and does not use one of those slots.

When you reach your daily auto message limit, further automated DMs are queued rather than sent immediately. We attempt to send queued DMs later the same day if allowance remains, or after midnight in your account timezone when the pool resets, subject to Meta/Instagram pacing. Instagram only allows a private reply to a comment for a limited window (currently seven days). Queued comment DMs that are still unsent when that window closes are marked expired and will not send. Unused quieter hours already count toward the same daily pool — the pool does not refill hourly.

On Automate and Commerce you may buy a one-time hourly boost that raises the advertised hourly rate, and therefore the daily pool, until the end of the current billing period. An hourly boost is charged once through Razorpay; it does not renew and does not extend your subscription. When the billing period ends, your plan's daily cap applies again. Commerce Pro already has the highest cap, so boosts are not offered there. Whether a feature is available at all, for example order status messages, bulk send, or the Direct / Campaign Buyer DMs inbox (Commerce Pro), still depends on your plan tier, separate from the daily allowance.

Rate limiting and anti-abuse. To protect platform stability, reduce spam risk, and comply with Meta/Instagram platform rules, we apply technical rate limits and abuse controls on comment processing, automated DMs, comment replies, APIs, and related actions — including Meta private-reply pacing. Burst comment traffic, repeated keyword spam, or other abusive patterns may be throttled, delayed, queued, or blocked even if you still have unused daily auto message allowance or campaign capacity. We may suspend or terminate accounts that attempt to bypass these controls, reclaim Free for an Instagram account that has already used Free, or use ManyOrdr to send unsolicited or abusive messages.

Refunds

All subscription fees are non-refundable to the maximum extent permitted by law. Payments made for ManyOrdr plans are final once successfully charged. Except where a refund is required by non-waivable applicable law, we do not provide refunds, chargebacks accommodation beyond our review process, or credits for partial billing periods or unused time remaining after cancellation, for unused plan features, campaign capacity, daily auto message allowance, unused hourly boosts, or other limits, for downgrades, upgrades, or other plan changes, for failure or delay in cancelling auto-renewal (including if you forget, overlook, or are unable to cancel before the next renewal charge), for account deletion, deactivation, Instagram disconnect, or voluntary stop of use after a charge has already succeeded, for suspension or termination resulting from your breach of these Terms or applicable platform rules, or for service interruptions, API changes, outages, or restrictions caused by third parties, including Meta/Instagram or payment networks.

You are responsible for managing auto-renewal. Successful renewal charges remain payable and non-refundable even if you later decide you no longer need the service.

If you believe you were charged in error, for example a clear duplicate charge for the same billing period, contact us at hello@manyordr.com within 14 days of the charge with your receipt number and payment ID. Refunds granted under exception are at our sole discretion. Nothing in these Terms limits any non-waivable rights you may have under applicable consumer protection law.

Cancellation

You can cancel your subscription at any time from Settings, Plan and billing in your dashboard, or through the cancellation path we provide. Cancellation stops future auto-renewal charges only. It does not refund amounts already paid for the current or prior billing periods.

Paid features generally stay available until the end of your current billing period, after which access to paid features may pause until you subscribe again.

Auto-renewal responsibility. Because plans renew automatically until cancelled, you must cancel before the renewal date if you do not want the next charge. Failing to cancel in time, including forgetting, missing a reminder, losing account access, or misunderstanding plan timing, does not create a right to a refund of a successful renewal charge.

Account deletion. Deleting your ManyOrdr account, disconnecting Instagram, or otherwise stopping use does not entitle you to a refund of prepaid or already-charged subscription fees, and does not reverse successful Razorpay charges already processed.

Intellectual property

ManyOrdr, along with its software, branding, and documentation, belongs to us or our licensors. You keep ownership of your product listings, campaign content, and business data, and in using the service you grant us a limited license to host, process, and display that data as needed to run ManyOrdr for you.

Disclaimers

ManyOrdr is provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We don't guarantee that Instagram integrations, webhooks, messaging, or payment processing will always run without interruption.

We make no warranty regarding external websites, payment pages, forms, or files that sellers configure in link or file campaigns, and we are not responsible for loss, damage, infringement, or other harm arising from a recipient opening, downloading, or relying on those seller-provided materials.

Limitation of liability

To the maximum extent permitted by law, ManyOrdr's total liability for any claim arising out of these Terms shall not exceed the amount you paid us in the 3 months preceding the claim. To the maximum extent the law allows, ManyOrdr and its operators also won't be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business opportunities arising from your use of the service.

Indemnification

You agree to indemnify and hold us harmless against any claims resulting from your products, buyer disputes, User Content (including catalog images, files, messages, and links), or shared content or links, and more generally from claims, damages, and expenses, including reasonable legal fees, that arise from your use of the service, your campaigns, your relationships with buyers, or your violation of these Terms or any applicable law.

Termination

You can delete your account at any time from Settings → Account, the choose-plan Manage account control (when you do not yet have dashboard access), or our data deletion page. We may suspend or terminate your access if you breach these Terms, if required by law, or if we discontinue the service. Once your account is terminated, your right to use ManyOrdr ends, though provisions that by their nature should survive — including Free plan eligibility and anti-abuse rules, payment obligations, the refund policy, disclaimers, limitation of liability, and indemnification — continue to apply. Deleting a Free account does not reset Free eligibility for the Instagram account that was connected to it.

Changes to these Terms

We may update these Terms from time to time and will update the "Last updated" date whenever we do. We'll communicate material changes through the dashboard or by email, and continuing to use ManyOrdr after a change takes effect counts as accepting it.

Governing law

These Terms are governed by the laws of India, without regard to conflict-of-law principles, and any disputes are subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India, unless applicable law requires otherwise.

Buyer orders

If you place an order or booking through a seller's ManyOrdr campaign link, public shop, or booking flow, you're dealing directly with that seller, not with ManyOrdr. We provide order-collection and booking software only; we are not the seller, the merchant of record, your payment processor (unless the order page clearly states otherwise), or a delivery partner.

The seller alone is responsible for their product and service descriptions, pricing, and availability, and for confirming, shipping, delivering, or providing the external digital delivery link for your order, and for confirming or cancelling bookings, along with any returns, refunds, exchanges, cancellations, or store policies they choose to apply. ManyOrdr doesn't mediate disputes between buyers and sellers and isn't responsible for fulfillment, product quality, non-delivery, the content or availability of a seller's digital delivery link, missed appointments, or refund requests; those need to be resolved directly with the seller, typically over Instagram. ManyOrdr does not guarantee that any order or booking will be accepted, packed, shipped, delivered, that a digital link will work, or that a booking will be attended or refunded by the seller. If you have a question about how the order form itself works, you can reach us at hello@manyordr.com; questions about your specific order should go to the seller directly.

Contact

For questions about these Terms, billing, or refunds, contact us at hello@manyordr.com.

Logistics partners (India market only). Where your India-market account, plan, and product settings allow it, you may connect your own account with a third-party logistics provider (for example iThink Logistics) so ManyOrdr can send order details to that provider on your behalf. You must already have (or separately create) that provider account. ManyOrdr does not provide logistics, courier, warehousing, or COD collection services. ManyOrdr stores your provider credentials only to call their APIs for you, and is not a party to any shipping, courier, COD remittance, delivery, damage, loss, or related contract between you and the logistics provider or courier. Shipment issues are strictly between you and your provider. ManyOrdr bears no liability for delivery outcomes, courier performance, remittance, or provider outages. Logistics integration is available on eligible plans (for example Commerce Pro). You are responsible for accurate packed weight and dimensions for each shipment. Courier rates or quotes shown in ManyOrdr are based on the information you enter and are indicative only; final charges, surcharges, pickup decisions, and billing are determined by your logistics provider. ManyOrdr is not responsible for extra fees, refusal to pick up, delays, or other outcomes caused by incorrect or incomplete package details you submit.

For sellers who connect their own third-party payment gateways or payment links (such as Stripe, PayPal, Razorpay, or PhonePe) to collect funds from buyers on catalog order forms, you act as the direct Merchant of Record. ManyOrdr is a non-custodial software provider and is not a party to buyer-seller transactions, does not hold or process buyer payments, and is not responsible for buyer refunds, chargebacks, gateway processing fees, or transaction disputes.

Markets and regional features

ManyOrdr supports users in India and in selected international countries. Your market is based on the country you select when you create your account and is generally locked when you first subscribe to a paid plan. Plan prices are shown in Indian Rupees (INR) for India-market users and in United States Dollars (USD) for international-market users unless we state otherwise at checkout.

Features vary by market. India-market users may offer cash on delivery (COD) where configured, display UPI ID or QR codes for manual prepaid checkout, connect India payment gateways (for example Razorpay or PhonePe) on eligible plans, and connect logistics partners (for example iThink Logistics) on eligible plans. International-market users list catalog prices in USD (or as shown), collect prepaid orders using online payment links you provide (ManyOrdr does not process, receive, or settle buyer payments for international users in the current version), and do not have access to COD, UPI/QR checkout, India payment-gateway connections, or logistics integrations described elsewhere in these Terms. We may expand international features over time.

Your daily auto message allowance resets at midnight in your account timezone (based on your selected country), not necessarily India Standard Time (IST).