Data Deletion

What gets deleted

Deleting your account removes your ManyOrdr login account, your seller profile and dashboard data, your Instagram connection and stored access tokens, device push tokens registered for the mobile app, and the products (including digital delivery URLs), campaigns, DM logs, orders, bookings and booking settings, logistics connections (including stored provider credentials), and shipment records linked to your account. Shipments already created in your logistics provider account remain in that provider; disconnect or delete them there separately if needed.

Free plan deletions and anti-abuse records

If your account is on Free, or used Free and never upgraded to a paid plan, deletion may be processed as a soft deletion for abuse prevention: the login and shop data listed above are removed (including Instagram access tokens so ManyOrdr can no longer act on your behalf), but we may retain (1) an irreversible cryptographic hash of the Instagram account identifier that was locked to your seller, and (2) related Free-eligibility flags. The raw Instagram account ID is not kept after deletion. That retained information is used solely to prevent the same Instagram account from obtaining Free more than once. It does not keep your shop, campaigns, DMs, or dashboard active.

Deleting your ManyOrdr account and creating a new one to reconnect the same Instagram account in order to obtain Free again is prohibited under our Terms of Service. If Free is no longer available for your Instagram account, you may subscribe to a paid plan instead.

How to delete your account

You can delete your account instantly when signed in: use Settings → Account in the dashboard, Manage account on the choose-plan page if you do not yet have dashboard access, or the delete control on this page (https://manyordr.com/data-deletion). No separate request is required — deletion runs immediately and permanently removes the data listed above (subject to the retention exceptions below).

You can also email hello@manyordr.com, or remove ManyOrdr access in Instagram so Meta sends a Data Deletion Callback. Those paths are processed automatically and completed within 30 days.

Delete via Instagram / Meta

If you connected ManyOrdr through Instagram, you can also remove access in Instagram: Settings → Website permissions → Apps and websites → remove ManyOrdr. Requesting data deletion through Meta will automatically delete your ManyOrdr account through our secure callback.

What we may retain

Transaction ledgers, invoices, and payment receipts may be retained for up to 7 years solely to fulfill statutory accounting and tax compliance requirements under applicable law (including Indian law where it applies).

Buyer order data

If you are a customer who placed an order or booking through a seller's ManyOrdr link, shop, or booking flow, contact the seller directly. Sellers are responsible for their customer order and booking data.

Contact

For account or data questions, contact us at hello@manyordr.com.